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Privacy Policy

Last updated: July 2, 2026

1. Introduction

The Quiet Flames ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website and make purchases from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

We collect the following types of information:

Information you provide directly:

  • Full name and email address

  • Billing and shipping address

  • Payment information (processed securely — we never store card details)

  • Order history and preferences

  • Messages you send us via contact forms or email

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Information collected automatically:

  • IP address and browser type

  • Pages visited and time spent on site

  • Device type and operating system

  • Referring URLs and click behaviour

  • Cookies and tracking technologies

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3. How we use your information

We use the information we collect to:

  • Process and fulfil your orders

  • Send order confirmations, shipping updates, and receipts

  • Respond to your questions and customer service requests

  • Send marketing emails if you have opted in (you can unsubscribe at any time)

  • Improve our website, products, and overall customer experience

  • Detect and prevent fraud or unauthorised access

  • Comply with legal obligations

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4. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

  • Essential cookies — required for the site to function (e.g. shopping cart)

  • Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)

  • Marketing cookies — used to deliver relevant ads and track campaign performance

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You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect site functionality.

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5. Sharing your information

We do not sell your personal information. We may share your data with trusted third parties only where necessary to run our business, including:

  • Payment processors (e.g. Stripe, PayPal) to handle transactions securely

  • Shipping carriers (e.g. USPS, UPS, FedEx) to fulfil and deliver your orders

  • Email marketing platforms (e.g. Klaviyo, Mailchimp) if you have opted into our newsletter

  • Analytics providers (e.g. Google Analytics) to help us improve our site

  • Legal authorities if required by law or to protect our rights

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All third-party providers are required to handle your data securely and in accordance with applicable privacy laws.

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6. Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically kept for up to 7 years for accounting and legal purposes. You may request deletion of your data at any time (see Section 8).

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7. Data security

We take the security of your personal data seriously. Our website uses SSL encryption, and all payment transactions are processed through PCI-compliant providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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8. Your rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you

  • Correction — ask us to correct inaccurate or incomplete information

  • Deletion — request that we delete your personal data

  • Opt-out — unsubscribe from marketing emails at any time via the link in any email

  • Portability — request your data in a portable format

  • Objection — object to certain types of data processing

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To exercise any of these rights, email us at hello@thequietflames.com with the subject line "Privacy Request." We will respond within 30 days.

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9. Children's privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

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10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

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11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

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12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

The Quiet Flames
Email: blaugranalove@gmail.com

Instagram: @thequietflames

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